Effective Date: 09/26/2024

 

Five Star Luxury Rentals LLC ("we," "us," "our") operates with the highest standards for privacy protection, and this Privacy Policy outlines how we collect, use, share, and protect your personal information. This policy is compliant with The Campaign Registry (TCR) requirements and applicable regulations. By using our services, you agree to the terms outlined below.

 

Introduction

Five Star Luxury Rentals LLC is a property management and vacation rental company. We are dedicated to providing luxury experiences to guests and ensuring privacy and data protection for our customers.

 

This policy explains what personal information we collect, how it is used, and how you can control its use.

 

Types of Information We Collect

We collect the following types of personal information from customers:

• Name

• Email address

• Phone number

• Billing address

• Payment information (processed through third-party services)

• Booking and rental preferences

• Communication preferences

 

Methods of Information Collection

We collect personal information through various channels, including:

• When you interact with our website (e.g., completing a booking inquiry form)

• Through communication platforms like phone calls, emails, and SMS messaging

• When you make a reservation through our partners (e.g., Airbnb, Vroo)

• During check-in and check-out processes

 

Purpose of Data Collection

We collect and use personal information for the following purposes:

• To manage and process reservations and bookings

• To provide guest services, respond to inquiries, and offer support

• To send important updates or information related to your stay or booking

• To comply with legal obligations

• To offer marketing materials only with your express consent

• To communicate with you through SMS with booking updates, reminders, or promotional messages (SMS opt-in consent required)

 

SMS Consent and Opt-Out Options

By providing your phone number, you consent to receive SMS communications regarding your bookings, inquiries, or other relevant services. We do not share your phone number with any third parties for SMS marketing purposes. To stop receiving SMS messages, reply

"STOP" to any message, or contact us directly at +1-954-736-1746.

You may continue to receive necessary service-related communications even after opting out of marketing messages.

 

Data Security Measures

We are committed to ensuring the security of your personal data and implement industry-standard security practices to protect it. These include, but are not limited to:

• Encryption of sensitive data (e.g., payment information)

• Regular monitoring of our systems for security vulnerabilities

• Restricted access to your personal data by authorized personnel only

While we take reasonable precautions, please be aware that no system is 100% secure, and we cannot guarantee absolute security.

 

Data Sharing

We do not sell or rent personal information to third parties for marketing purposes. We may share your personal data with trusted partners and service providers to:

• Process payments securely

• Manage and maintain booking platforms

• Provide customer support

• Ensure compliance with legal or regulatory requirements

We ensure that these partners have strict privacy policies in place that comply with legal requirements.

 

User Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update any inaccurate or outdated information

• Request deletion of your data, subject to legal or contractual obligations

• Withdraw consent for marketing communications at any time

 

To exercise any of these rights, please contact us at info@fivestarluxrentals.com.

 

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. These cookies help us understand user behavior and preferences, which allows us to improve our services.

 

You can control cookie preferences through your browser settings.

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Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from anyone under this age. If you are aware that a child has provided us with personal data, please contact us immediately, and we will take appropriate action to delete such information.

 

Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after changes have been made indicates your acceptance of the updated policy.

 

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

 

Five Star Luxury Rentals

Email: info@fivestarluxrentals.com

Phone: +1-954-736-1746

Address: 1021 E Lincolnway #783, Cheyenne WY, 82001